To file a complaint or grievance with Azorna Healthcare, please contact the Executive Director. Your complaint or grievance can be reported verbally by calling (480) 637-4100 or in writing to Azorna Healthcare, 5416 E Baseline Rd. Ste 114, Mesa, AZ 85206. The Executive Director, or designee, upon receiving a complaint will date and log the complaint. A brief (but complete) factual statement of the complaint will be recorded. The Executive Director, or designee, will then initiate a complaint investigation. The Executive Director, or designee, is responsible to answer each written complaint with a written response. Oral complaints will be answered verbally or in writing, if requested. All complaints and grievances will be responded to within 15 days of receipt of such complaint, explaining the investigation findings and resolution by the program.
The complainant who is dissatisfied with an initial grievance determination may request a second review by filing a grievance appeal to the President of Azorna Healthcare. An appeal can be requested verbally by calling (480) 637-4100 or in writing to Azorna Healthcare, 5416 E Baseline Rd. Ste 114, Mesa, AZ 85206. Appeal determinations are made by the President within 30 days of receipt of the appeal. The appeal determination notice includes an explanation of the reasons for the decision, including the clinical rationale, as appropriate.
To file a complaint with the Arizona Department of Health, call (602) 364-3030.
In addition, The Joint Commission operates a hotline for questions or complaints at (800) 994-6610.